Shipping Policy – Lalunia Store

Last updated: 25/08/2026

1. Delivery areas

We deliver to:

• Metropolitan France

• European Union (being set up)

If you would like delivery outside France, contact us at: contact@lalunia-store.com.

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2. Preparation times

Orders are prepared and dispatched within 24 working hours.
During busy periods or launches, this time may be slightly extended.

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3. Delivery times

The estimated times after dispatch are:

• France: 2 to 4 working days

• European Union: 3 to 7 working days

These times are provided for guidance and may vary depending on the carrier.

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4. Shipping costs

Shipping costs are displayed at the time of the order, before payment is confirmed.
Occasional free shipping offers may be available.

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5. Order tracking

Once your order has been dispatched, you will receive an email containing your tracking number.
You can track your parcel via the link provided.

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6. Delays and shipping problems

Lalunia Store is not responsible for delays caused by the carrier, weather conditions or any event beyond our control.
In the event of an abnormal delay or a parcel not received, contact us: contact@lalunia-store.com, we will open an investigation.

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7. Damaged or incomplete parcel

If your parcel arrives damaged or an item is missing, please contact us immediately with:

• your order number

• photos of the parcel and its contents

We will offer a solution (replacement, refund or credit).

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8. Delivery returned to sender

If the Customer does not collect their parcel within the carrier's availability period (unclaimed parcel, incomplete address, address error…), the parcel is automatically returned to Lalunia Store.

In this case:

• the reshipping costs are borne by the Customer,

• and no refund of the initial shipping costs can be made.

The Customer may request a reshipment of the order after paying the new shipping costs.

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9. Shipping address

Shipping from France.
The location may vary depending on logistics arrangements.